Returns & Exchanges

Due to the nature of our products and for hygiene reasons, Kylie Cosmetics does not offer returns or exchanges on used items. If your order is damaged or incorrect, please contact our support team within 14 days of delivery for a resolution.

Return Process

• 1.
  Contact Support

  Email our Customer Care team with your order number and a photo of the damaged or incorrect product to initiate a claim.

• 2.
  Receive Authorization

  Wait for our team to review your request and provide a Return Merchandise Authorization (RMA) number if your case qualifies for a replacement.

• 3.
  Pack Your Items

  Securely pack the unused items in their original packaging and include the provided RMA form inside the box.

• 4.
  Ship and Track

  Send your package back using a traceable shipping method; once received and inspected, we will process your refund or store credit.